Important Information
Your cancellation rights
There is no minimum duration for this agreement. Should you decide to cancel your account with PartyMarkets, you can do so by writing to us (see Contact us). If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.
Complaints procedure
Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department (see Contact us). If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.
Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Mall, London, E14 9SR.
Copies of our complaints handling procedure are available on request.
Compensation arrangements
As an FSA regulated firm, we participate in the Financial Services Compensation Scheme ("the Scheme"). If you are an eligible claimant under the Scheme you may be entitled to compensation from it if we cannot meet our obligations. For most kinds of investment, you would receive 100% of the first £50,000. Further information about the Scheme can be obtained from Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.
The contract and law applicable to it
The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.
How to Contact Us
If you have any questions, or you would like to find out more about our services, you can contact the Galvan Derivative Trading team at:
Customer care
01872 262620
Telephone trading
01872 262620
Post
Galvan Derivative Trading
Park House
16 Finsbury Circus
London
EC2M 7EB
Galvan Derivative Trading is a trading name of City Index Limited (“CI”), who is a spread betting and contracts for difference (“CFD”) provider. CI is authorised and regulated by the Financial Services Authority, Firm Reference Number 113942 (For details visit www.fsa.gov.uk/register), and its head and registered office Park House, 16 Finsbury Circus, London, EC2M 7EB (Registered in England and Wales, number 1761813),. Any references to PartyMarkets on this website mean the trading service carried out by CI under that name.
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